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FAQ's

• What is Pile?

  Pile is a treasury service app for high-growth startups from seed to Series C, as well as business angels and venture capitalists. Pile includes a bank account and access to various product features such as fixed deposits and overnight money, and allows you to set up your entire banking setup across multiple banks and view everything in a single dashboard overview. Pile helps you grow, manage and keep your capital safe.

• Why should I use Pile?

  If you're a high-growth startup or work with venture capital in general, you're probably looking for a place to keep your capital safe but also effective. Pile helps you do that.It's the central place where the European startup scene keeps their money - with pooled views across multiple bank accounts and access to a range of financial instruments from fixed deposits to overnight money.Whether you are just starting to build a good bank portfolio or already have two to three accounts spread across Europe, Pile is the best option to keep everything in view and therefore under control.

• How much does Pile cost?

  Pile's services are available from a basic fee of €19 per month, which covers both the cost of the bank account, connecting external bank accounts and access to financial products such as fixed deposits or overnight money. For further features, such as automated payments, different price plans are available depending on the size of your business and the number of bank accounts you want to integrate, as well as the amount of capital deposited.

• Is Pile a bank?

  Pile itself is not a bank, but a technical service provider that does not offer regulated financial services. All regulated financial services are operated by our banking partner, Swan, who are a registered e-money institution and a EBA-STEP2 BNP Paribas SEPA Indirect Participant, thereby under the supervision of the European Banking Association, BaFin in Germany and ACPR in France.

• What are the requirements to open a Pile account?

  To open an account with Pile, your business must be based in Europe and registered with the local tax authority. We welcome businesses of all stages of development and sizes.

• How long does it take to open a Pile account?

  Registration takes about 10 minutes. The account approval process depends on the partner bank's Know-Your-Business (KYB) and Know-Your-Customer (KYC) processes, which usually just takes a couple of hours, depending on the complexity of your business structure.

• How are my deposits protected?

  All Pile partner banks belong to the European Deposit Guarantee Scheme, which means that in the event of a bank insolvency, deposits up to €100,000 are protected and will be returned in full within seven working days. At the same time, Pile makes sure to work with the best and most secure banks, to provide a hassle free financial service.